TERMS & CONDITIONS
QUOTING AND PRICING
MakersMerch Ltd will supply final pricing once we have sighted finalised artwork. If we have quoted prior to seeing artwork, this is indicative pricing only.
All pricing excludes 15% GST and any additional freight or artwork services that may be incurred.
For volumes outside the price break (e.g. below the MOQ or higher volumes), we will need to requote. For example, if you have asked for 300 items and then want to order 30, this would need to be requoted.
We will only proceed with orders that have been approved with purchase order numbers and terms approved.
Our quotes are valid for 30 days unless specified.
By approving your quote and artwork signoff, you are deemed to have read and accepted our terms and conditions.
For volumes over 100, there may be slight overage or underage on delivery of up to 2%. This is to be considered as acceptable delivery of the order with no extra charges for over-supply or credit for under-supply.
MakersMerch Ltd is not liable for unauthorised promotional merchandise orders where a request is received from what appears to be a legitimate representative of a business or brand. Where MakersMerch Ltd acts in good faith and without knowledge of unauthorised activity, responsibility lies with the ordering party, including any costs, legal actions, or penalties incurred.
SAMPLE POLICY
We can send out unbranded samples of products before ordering. These are free of charge as long as they are returned within 7-10 days.
With all products, every item MUST be returned with its original packaging, including un-ripped bags around garments, or this will be charged per item.
All samples that have not been returned within the required timeframe will be invoiced with freight. Freight to return samples is at your cost. You will be liable to pay for the products if they are sent back in non-saleable condition or any condition other than how you received them.
MakersMerch Ltd reserves the right to charge for any samples where they see fit – there may be occasions when samples aren’t available for free.
Pre-production samples where your branding is added to a product will be charged for.
All indent orders that need to be resampled will be charged.
DESIGN SERVICES
MakersMerch Ltd provides in-house design services for clients who choose to utilize them.
The cost for design work will vary depending on the complexity of the project and will be charged at an hourly rate.
Prior to starting any design work, we will provide an estimate, and your approval will be required before proceeding with the design.
ARTWORK
For the best results, we require your logo format to be sent over in high resolution vector file, .eps, .ai or high res pdf formats. When submitting artwork, please ensure that all fonts are converted into curves/paths.
Please provide your company PMS colours. In the absence of PMS or Pantone colours, we can select colours for you and you will be required to approve these from an electronic sample, which may appear differently on different devices. In the absence of client-supplied PMS colours, the final products must be accepted as initially approved.
We can redraw or design up any logo that you need done for an additional fee, to be quoted per job. Starting costs are from $50.00 + GST for a redraw.
Your first two art proofs are free of charge – any additional proofs are charged at $25 each.
If artwork positions are not specified, we will assume it will be standard positioning which will appear on all proofs and final orders.
All artwork proofs to be signed off by the client.
Proofs should be approved via email, either signed or just stating that you are happy to proceed. This is to ensure that you have carefully checked your proof before production.
We accept no responsibility if the products were branded incorrectly if you have approved the proof and full payment will be required for the branded products.
If you want slight changes made to your artwork from a previous order, a change out fee would apply. This would be quoted prior to an order
proceeding.
VISUALS & CONCEPTS
MakersMerch Ltd retains intellectual ownership of all proposed visuals and concepts. Any ideas proposed may not be shared with any other promotional company or utilised by the client unless using MakersMerch Ltd to implement.
SET UP CHARGES & REPEAT SETUP CHARGES
Setup charges usually apply and will be included on your quote or order confirmation – either within the quoted price or as a separate quoted line. Repeat set up charges may also apply.
LOCAL TURNAROUND TIME
Turnaround is generally 7-10 working days from signoff of your artwork proof, although some items may take longer – check product description. If there are delays or products are out of stock and on back order, we will advise alternative delivery dates. Some products take 15 - 30 days as they are sourced from offshore – always check product description as longer turnaround times are usually noted.
If your delivery is time-critical, please make this clear at the outset and we will check on stock levels and embellisher availability.
We endeavour to deliver within client requested timelines but occasionally there are circumstances outside our control that cause delays. Please allow plenty of time – 3-5 days – for courier deliveries as couriers experience delays from time to time. If an order is too late for a client’s needs due to a late courier delivery, the client must still accept goods and pay in full – they cannot be returned if they are branded.
INDENT TURNAROUND TIME
Indent orders can take from 8-16 weeks to land in NZ after artwork approval and pre-production sample approval.
DISPATCH, FREIGHT & PICK AND PACKING
MakersMerch Ltd will charge for courier freight on all deliveries.
If you are invoiced prior to delivery and freight hasn’t been charged, you may receive a separate invoice for freight.
We can offer a service where we store your products and pick and pack to multiple destinations as you require. Please contact us for a quote.
PAYMENT TERMS
All payments are required upfront before production can commence.
Payment must be made in full prior to artwork or production sign-off. No production will proceed until full payment is received.
Credit card payments (with a 3% surcharge) and online bank transfers are accepted.
If payment is not received in full before sign-off, the order will not be processed, and no production or shipping will begin.
Late payments will incur a 2% monthly interest fee, and no new orders will be processed until overdue amounts are cleared.
Bank account details:
MakersMerch Ltd
ANZ
06-0323-0881762-00
Reference: Invoice number
Debt collection fees will apply to overdue accounts.
RETURNS
No branded products can be returned unless they have been produced incorrectly against the proof or were damaged during delivery.
We recommend you request a (returnable) sample to view prior to ordering if you are concerned about quality.
Any concerns must be advised to MakersMerch Ltd in writing within 7 working days of receipt.
CANCELLATION FEES
Fees will be charged if an order is cancelled. The costs that would be charged are: product purchases to date, product repacking and restocking fee, artwork, proofs, film and visuals, freight and a 20% cancellation fee to cover admin costs.
ROMPALA CLAUSE
All goods remain the property of MakersMerch Ltd until paid for in full.
We reserve the right to repossess any stock that is not paid for in full.
Unpaid, overdue accounts will incur late payment fees and collection costs.
INDENT ORDERS
There are occasions, usually just for large orders, where we may recommend that the product is brought in from overseas on indent.
It is recommended that clients allow sufficient time for a pre-production sample to be delivered to ensure that the quality suits expectations. In the event that a pre-production sample can’t be delivered in time, MakersMerch Ltd takes no responsibility for the quality of delivered goods, however, we will endeavour to seek the quality you desire.
MakersMerch Ltd, and their brands and agents, will not be responsible for any unauthorised branded promotional merchandise orders where they have received what appears to be a valid authorised order from a NZ business, a NZ branch of an international brand or, what appears to be, their agent thereof. In the event the order was unauthorised by the official brand, there can be no legal action against MakersMerch Ltd (or their brands or agents) if MakersMerch Ltd was operating in good faith and was unaware the order was unauthorised. All order costs, and any subsequent legal costs or fines, must be met in full in a timely manner by the CLIENT placing the order.
INDENT DISPATCH / DELIVERY
Indent orders will be given lead times/delivery estimations once artwork is signed off.
MakersMerch Ltd will take all care to deliver goods within desired timelines; however, there may be circumstances outside their control that may delay deliveries, and there will be no financial penalty for this. MakersMerch Ltd has no control over Customs delays which may result in products arriving late.
All goods must be paid for in full upon delivery, even if this is outside the advised likely delivery window.
Clients are recommended to allow at least 6-8 weeks additional delivery time for time-critical deliveries in the event of customs, shipping, political, pandemic, or other unforeseen delays. Any costs that may arise for the CLIENT, as a result of goods being delayed, cannot be claimed from MakersMerch Ltd, or their brands, suppliers, or agents.
Domestic freight from our warehouse/port to your final delivery point(s) won’t usually be included in the original indent quote, unless requested, and will be an additional charge based on your requirements.
Any pick and pack to split products between boxes and for split deliveries will also be an additional charge.
There may be slight overage or underage on delivery of up to 2%. This is to be considered as acceptable delivery of the order with no extra charges for over-supply or credit for under-supply.
INDENT PAYMENT TERMS
A non-refundable deposit of 50% of the quote is required on signoff of art proof or pre-production sample – the order will not be placed until payment has been made.
Final payment must be made within 5 working days of arrival of goods in MakersMerch Ltd warehouse OR to the client, whichever is the first delivery point.
CURRENCY FLUCTUATION FOR INDENT ORDERS
On all our indent quotes, MakersMerch Ltd reserves the right to re-look at final costings due to fluctuations in the currency rate and freight costs.
Our quotes generally include everything except local freight and local pick and pack, which will be advised once the goods have arrived at our warehouse.
